Privacy Policy

We may collect the following categories of information:

• Contact Information: Name, email address, phone number, and business name when you submit a contact form or request a consultation.
• Business Information: Restaurant name, location(s), website URL, and marketing goals you share with us during onboarding or strategy calls.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically via cookies and analytics tools.
• Communication Records: Emails, messages, and notes from calls or meetings related to our services.

We use the information we collect to:

• Respond to inquiries and deliver our marketing services
• Send service-related communications and updates
• Send marketing communications where you have given consent (CASL-compliant)
• Improve and optimize our website and service offerings
• Comply with legal obligations under Canadian law
• Manage billing and contractual obligations

Our website uses cookies and similar tracking technologies to improve user experience and gather analytics. These include:

• Essential Cookies: Required for the website to function properly. Cannot be disabled.
• Analytics Cookies: We use Google Analytics to understand how visitors interact with our site. Data is anonymized where possible. You may opt out via Google's opt-out tool.
• Advertising Cookies: If we run campaigns on your behalf using Meta (Facebook/Instagram) or Google Ads, pixel tracking may be placed on your website as part of our services. We will inform you before installing any tracking pixels.

In delivering our services, we may work with the following third-party platforms. Each has their own privacy policy governing how they handle data:

We comply with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages (CEM) if we have your express or implied consent as defined under CASL. Every marketing email we send includes:

• Clear identification of ThinknBox Inc. as the sender
• Our mailing address: Greater Toronto Area, Ontario, Canada
• A functional unsubscribe mechanism honored within 10 business days

To unsubscribe from our communications, email info@thinkboxmarketing.com with “Unsubscribe” in the subject line.

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Specifically:

• Client contact and project data: retained for the duration of the engagement plus 3 years
• Inquiry/lead data: retained for 12 months if no engagement follows
• Analytics data: retained per the third-party platform's retention settings (typically 26 months for Google Analytics)
• Financial records: retained for 7 years as required by Canadian tax law

Under applicable Canadian privacy legislation (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for non-essential communications at any time
• Request deletion of your data (subject to legal retention requirements)

To exercise any of these rights, contact us at info@thinkboxmarketing.com. We will respond within 30 days.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.